Key Figures in Idea Management
At present, the company reports a rate of 0.4 ideas per employee annually and a realization rate of approximately 75%. This results in a net return of approximately €3,000 per idea rewarded. That corresponds to a net use of €900 per employee per year.
The relationship of net use to premiums is 9:1.
Reasons for Implementing target Idea Management
The existing software solution was outdated and out of maintenance.
It was necessary to choose a software that was able to support the existing processes as well as have deep integration with the existing system running SAP ERP Human Capital Management software.
The integration of target software in the existing employee self-service portal and use of a familiar user interface were further aspects supporting the decision to go with target.
Go-Live of target Idea Management
In March 2014, the new idea management went online at Wincor Nixdorf.
All existing roles in the idea management process as well as the basic process flow were now mapped together in one online workflow. This included the two established process models at Wincor Nixdorf, the supervisor model, and centralized idea management in one tool functioning as one system.
The submitter, reviewer, person responsible for realization, team lead, employee’s manager (supervisor), and idea management committee with employee representation roles are now completely integrated into the process.
The transformation from a paper-based process to an electronic workflow, together with the simple user experience, were welcomed by the users.
The basic process flow had not changed. User navigation and the look and feel of the application were known to employees from existing SAP self-services applications (for example, leave request). As a result, the introduction of a new system was straightforward and did not require much in the way of additional training. The reminder process was also welcomed positively.
In summary, these measures resulted in a noticeable reduction of processing times.
In the pre-implementation phase, the team collaborated closely with consultants from target on solution design. Each individual process step was detailed in full. Any gaps that appeared during the implementation process were able to be quickly addressed and modified accordingly.
An intensive testing phrase with involvement from relevant areas of the company brought the required confidence to go live with a big bang approach for all locations in Germany. The successful close cooperation of Wincor Nixdorf and target during the test phase resulted in a seamless transition.
Additional Changes Planned
Concrete plans include the rollout to additional country locations, where corresponding idea groups will be set up with the help of target.
Large-scale training measures were not required, which was considered to be a very positive result in light of the potential costs avoided.
In addition to posters and flyers announcing the new idea management, information was provided to managers.
Additional activities were carried out in areas of the company that had high number of potential reviewers.
Overall, both employees and managers reported that the implementation was absolutely seamless and successful.
Valuation, Results, Summary
The implementation of a new solution that went deep into the process level and had to cover a number of areas and perspectives always takes consummate effort. Thanks to the excellent cooperation with target and the early involvement of all relevant areas (reporting, HR, IT) at Wincor Nixdorf, the project came to a successful conclusion.
"The implementation of the target solution resulted in a noticeable reduction of processing times. Mapping the entire workflow electronically and the easy-to-use interface were the keys to success.”
Quote: Wilfried Peters, Head of Global Idea Management.
The project was completed in time, on budget, and at high quality – implementing those three elements simultaneously is not a given in today’s IT landscape.
It is reassuring to know that we have idea management software that addresses our needs and is completely reliable.
Jörg Kopf, 3i Business Manager
With target Idea Management, we have a tool available to help us realize idea management quickly and cost-effectively.
target was rated as a 'category A' supplier with a high result and process quality.
With the target solution, we are able to successfully map a variety of value-added activities in our CIP teamwork with full transparency, and in particular, were able to set up valuable workshops at additional locations.
Through the easy-to use interface for submitters and workflows for idea processing, the entire idea management process is much simpler and convenient than in the past.